Geas Energiewacht Netherlands headquartered in Enschede decides for the implementation of VisiTour. The utility has operated in the region of East-Netherlands for more than 40 years and has turned into a leading provider in the fields of heating, hot water and cooling. Geas Energiewacht runs its own call centre with 24/7 availability and a connected service centre. By means of VisiTour the service centre is able to dispatch its 140 field service people even more efficiently and dynamically. Thus more than 120,000 customers of Geas Energiewacht can enjoy customer service at its best. |