Whenever visits or deliveries are planned, not only round-scheduling, but also appointment-scheduling is required. This usually happens in two stages: first an appointment is arranged and then the round-scheduling is done on the basis of the appointments. Unfortunately this method often leads to the realisation that a different appointment would have made more sense in the context of round scheduling.
VisiTour is an intelligent timetable, which is always up-to-date and available from any location. On the basis of this unique technology, FLS offers a completely new approach: appointment-and round-scheduling are treated as an integrated process. This means that round-scheduling is already taken into account when arranging appointments – and vice versa.
During the initial contact with the call center or online inquiry your customers are provided with one or several appointment options for a visit. Every appointment has already been optimised in terms of round optimisation on the basis of the complete schedule.
Your schedule always stays variable according to your specifications: from to-the-minute fixed appointments or periods during the day, through half-day or full-day appointments, all the way to a period covering several weeks. VisiTour not only recognises the optimal combination possibilities – covering several days – but also delivers a dynamic impact calculation on the existing round-schedule. In this way, possible domino effects are automatically taken into account when changes occur.
