VisiTour Service is the optimal appointment- and round-scheduling software for technical field service. VisiTour Service enables you to coordinate short- and long-term appointments within seconds. This not only leads to better customer service, but also to cost reductions of up to 20%.
VisiTour masters the most complex planning tasks such as interdependencies, several-day jobs, jobs for several employees, overnight stays, depot pick-ups, on-call tours, yet with its intuitive GUI is easy to operate.
At the time appointments are assigned, VisiTour Service calculates the impact on the current round schedule – with a level of accuracy down to a small range of house numbers. Taking into consideration all specifications and rules, the best possible appointments are automatically suggested and optimally scheduled. In this way, all customer needs and requirements are met, planning mistakes are minimized, and your customers can be provided with a reliable and fixed appointment during an initial phone call or an online request.
If the initial scheduling situation changes, VisiTour Service instantly reschedules the existing appointments and rounds – for example in case of an unscheduled absence of an employee, customer cancellations or ad hoc orders. All schedules are constantly updated and checked, so that an alert can be issued immediately in case of possible delays and planning can be adjusted promptly.
VisiTour is the only software solution worldwide equipped with the superior PowerOpt technology: the algorithm, developed by FLS, facilitates highly accelerated calculation processes at street number-specific round optimisation and for the first time allows optimal dynamic real-time planning.
VisiTour is a high-performance tool for the simultaneous optimisation of many thousands of jobs – covering several days. For instance, maintenance or inspection appointments that are booked well in advance can be easily and optimally scheduled many weeks ahead.
To facilitate an equal distribution of tasks amongst your employees in accordance with their qualifications, VisiTour Service takes into account individual work hours, time sheets, break regulations and regional holidays as well as professional skills, soft skills, customer loyalty, degree of qualification and regional districts.
For service orders often only a rough estimate of visiting times is possible. If a job is finished earlier than planned, VisiTour Service allows you to use the freed-up working time in an optimal way - either by fill function or corridor search. This process can either be controlled centrally or directly by the technician.
Whether your spare parts are stocked in the vehicles, sent out to the technicians, or picked up from depots – all processes are supported by VisiTour Service.
VisiTour Service is based on a high-performance Web Application Server (WAS) and, together with the multi-lingual Windows Thin Client GUI, offers a true client-server structure. VisiTour is scalable to organisations of any size and provides a high level of availability through an integrated security concept with a standby system.
Integrating VisiTour into your existing system is easier than you think – whether you run SAP, Navision, Clarify or any other system. You can choose whether scheduling takes place in your dominant system or in VisiTour GUI, and whether you use VisiTour as a complete solution or as a blackbox solution.
With VisiTour Mobile you always stay connected to your field representatives – via PDA, mobile phone, laptop or navigation system. You can send all relevant data to your employees – either in one shot in advance or in individual parcels as required. In return, visit reports, order status and signatures are directly sent back to the server. VisiTour Mobile also supports navigation and tracking.
