SMA Technologie AG is a world leader in solar technology. SMA’s technical support organisation uses VisiTour and VisiTour Mobile in combination with SAP CRM. Appointments are made in SAP CRM and are optimised in the background by VisiTour. The technicians use VisiTour Mobile to feed back job status information and reports into the SAP system in real time. Appointments are scheduled in SAP CRM and VisiTour optimises them in the background. The engineers notify job status using VisiTour Mobile and send reports back to SAP in real time.The interfaces were created by our certified partner, Octavia AG.
